Support
Please use the following steps to report issues or enhancement requests to School Finance Productivity, a division of Mindsphere Technology Group.
1. Send an email to support@sfproductivity.com with your request. Please be sure to give as much detail as possible.
2. You will receive a reply email from the Help Desk with a ticket ID number
3. Normal service level agreement is a 3 day response time. We will reply with an email or a phone call
4. For requests needing a quick response, please cc a SFP staff on your original email
5. For an emergency request, please also call a SFP staff at 972-215-7440
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